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  • Cloudera Cloudera

  • Cloudera サポートの各種サービス


    Cloudera サポートは、Cloudera ソリューションの導入を成功させ、データドリブン型の成果を実現するためにお使いいただける戦略的パートナーです。エンタープライズレベルの専門知識、テクノロジー、ツールを提供し、パフォーマンスの最適化、コストの削減、迅速なケース解決を図ります。
     

    CDP プライベートクラウドのサポート


    以下のサポートは CDP プライベートクラウドの新規および更新のお客様に適用されます。CDP プライベートクラウドの価格には、Business レベルのサポートが含まれています。レガシー製品については、既存の利用規約をご確認ください。

     

    Standard

    Business

    Business Select

    Community

    Access a robust community of your peers to answer questions and share best practices

     

     

     

    Documentation

    Leverage guides, quick starts, manuals, and best practices broken down by product and by task

     

     

     

    Knowledge base

    Information curated by support experts based on real-world experience derived from support cases

     

     

     

    Updates and patches

    Major and minor version upgrade entitlements and access to critical security releases

     

     

     

    Diagnostic bundles and validations

    Predictive alerting based on advanced diagnostic data 

     

     

     

    Initial response SLO

    Get quick responses and solutions from our experts 

    8x5

    24x7

    24x7

    (Enhanced SLOs)

    Portal-based escalation capability

    Raise the urgency of your tickets through our online portal

     

     

     

    Local language support

    (Japanese, Mandarin,Korean)

     

     

    8x5

     

    8x5


    CDP パブリッククラウドのサポート


    以下のサポートは CDP パブリッククラウドのお客様に適用されます。CDP パブリッククラウドの価格には、Business レベルのサポートが含まれています。レガシー製品については、既存の利用規約をご確認ください。

     

    Business

    Community

    Access a robust community of your peers to answer questions and share best practices

     

    Documentation

    Leverage guides, quick starts, manuals, and best practices broken down by product and by task

     

    Knowledge base

    Information curated by support experts based on real-world experience derived from support cases

     

    Updates and patches

    Major and minor version upgrade entitlements and access to critical security releases

     

    Diagnostic bundles and validations

    Predictive alerting based on advanced diagnostic data 

     

    Initial response SLO

    Get quick responses and solutions from our experts 

    24x7

    Portal-based escalation capability

    Raise the urgency of your tickets through our online portal

     

    Local language support

    (Japanese, Mandarin,Korean)

     

    8x5

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